UPSRTC Telephone Directory – Regional Office & Officer Contacts

Key Takeaways

• The UPSRTC telephone directory covers ARM (Assistant Regional Manager) offices, head office contacts, and enquiry desks — separate from the general customer care number.
• Contact details for regional offices change periodically, so always verify against the most recent notification if a number doesn’t connect.
• Anand Vihar ISBT enquiry office is one of the most-searched regional contacts due to high interstate traffic through Delhi.

Unlike the general customer care line, the UPSRTC telephone directory covers depot-level and regional-office contacts — useful when a query is specific to a route, a lost item at a particular stand, or an administrative matter that the general helpline can’t resolve directly.

UPSRTC Head Office Contact

The UPSRTC head office is located in Lucknow. For administrative and corporate matters not related to day-to-day booking or travel, this is the contact point of last resort after regional offices.

• Head Office: Lucknow, Uttar Pradesh
• General inquiries: Route through the customer care helpline first; escalate to head office only for matters unresolved at the regional level.

What Is an ARM (Assistant Regional Manager)?

Each UPSRTC region has an ARM responsible for depot operations, staff management, and escalated passenger complaints in that zone. If a complaint at the regional ARM office level (as covered in our complaint & customer care guide) still isn’t resolved, the ARM is your next point of contact.

Because ARM contact numbers vary by region and change periodically with staff transfers, the most reliable way to get a current number is to:

Call the regional depot listed on your ticket first — they can transfer or provide the ARM’s current line.

Check the notice board at the relevant bus stand, which typically displays the current ARM contact.

Use the customer care helpline (1800-180-2877) to request the correct ARM number for your region.

UPSRTC Enquiry Office — Anand Vihar ISBT (Delhi)

Anand Vihar ISBT is one of the busiest interstate terminals UPSRTC operates through, connecting Delhi to Uttar Pradesh routes. Given its volume, it has a dedicated enquiry desk for:

• Schedule confirmations for UP-bound routes
• Lost & found specific to buses departing from this terminal
• General assistance for interstate travelers

For enquiry-specific numbers by route, see our UPSRTC bus enquiry number guide.

UPSRTC Managing Director & Officers List

The Managing Director (MD) oversees UPSRTC’s overall operations and reports on corporate matters, fleet expansion, and policy decisions. This contact is not intended for passenger-level queries — all passenger issues should route through customer care, regional ARM offices, or the complaint channels first, with MD-level escalation reserved for matters unresolved after exhausting those channels.

Directory Summary Table

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Why UPSRTC Doesn’t Publish a Single Centralized Directory

Unlike a private company with one national call center, UPSRTC operates through regional depots and zonal offices, each with its own administrative structure. This decentralization exists because depot-level staff are best positioned to handle route-specific and local complaints quickly, without every query routing through a single overloaded central line. The tradeoff is that a single “master” phone number doesn’t exist — which is exactly why this directory approach, organized by what you actually need, works better than searching for one number to rule them all.

How to Verify a Contact Number Before Relying on It

Because regional numbers shift periodically with staff transfers, verify any number you find online — including the ones referenced here — against one of these sources before treating it as current:

The notice board at the relevant depot or bus stand, which is updated locally and reflects current staff assignments.

The customer care helpline, which can confirm or redirect you to the correct current regional contact.

The official UPSRTC website (upsrtc.up.gov.in), which occasionally lists updated regional office details in notifications.

Treating any single cached number as permanently correct is the most common reason people report “the number doesn’t work” — regional contacts change more often than the general helpline does.

Regional Office Structure — What Each Level Handles

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Most passenger issues resolve at the first or second level — reserve zonal and head-office escalation for matters genuinely unresolved after working through customer care and the regional ARM.

FAQs: UPSRTC Telephone Directory

How do I find my region’s ARM contact number?

Call your departure depot or the general customer care helpline and ask for the current ARM number for your region — these change periodically with staff transfers.

Where is the UPSRTC head office located?

Lucknow, Uttar Pradesh. It handles corporate and administrative matters rather than day-to-day passenger queries.

Is there a separate enquiry number for Anand Vihar ISBT?

Yes, Anand Vihar ISBT has its own enquiry desk given the high volume of interstate traffic it handles.

Can I contact the Managing Director directly for a complaint?

This is reserved for matters unresolved after regional and customer-care channels — not the first step for a routine passenger complaint.

Do ARM contact numbers change often?

Yes, periodically with staff transfers, which is why checking with the depot directly is more reliable than an old cached number.

What’s the fastest way to reach the right regional contact?

Start with the customer care helpline and ask them to route or provide the correct regional number rather than searching independently.

For most passenger issues, the customer care number and WhatsApp complaint process will resolve things faster than going straight to a regional office — reserve the directory above for matters that specifically need a regional or administrative contact.