UPSRTC Ticket Cancellation
UPSRTC August 23, 2025 0

Official booking hub: upsrtc.up.gov.in → Online Reservation (redirects to the UPSRTC reservation portal).
Direct portal: onlineupsrtc.co.in (SPA interface for search, print, reprint, and cancel booked e-tickets).

Before you start cancelling a Booked UPSRTC e-Ticket

Where did you book?

  • UPSRTC web portal, or
  • UP-RAAHI official app, or
  • A partner site (redBus / Paytm / AbhiBus / MakeMyTrip).
    You must cancel on the same channel you used to book. (Partners apply UPSRTC’s policy but the action is on their site/app.)

Keep these handy:

  • Booking ID / PNR and the mobile/email used while booking.
  • Payment method (refund returns there).
  • Some cancellations may generate an OTP for security.

Cancel on the Official UPSRTC Portal (web)

Cancel on the official portal → Open https://onlineupsrtc.co.in/#/home

Steps

  • Open the UPSRTC Online Reservation portal.
UPSRTC Online Ticket Booking
Cancel Booked e-Ticket
  • Enter your Booking ID / PNR and the registered mobile or email.
  • If prompted, verify OTP.
  • Choose Full or Partial cancellation (select passenger names if partial).
  • Review the cancellation charges and refund amount (the portal shows this before you confirm).
  • Click Confirm. You’ll see a success message and receive an SMS/Email with the cancellation reference.
  • Refund processes to your original payment method per policy timelines.

Cancel in the UP-RAAHI (Official) App

Open UP-RAAHI → Android / iOS (official app supports cancellations)

Steps

  • Launch UP-RAAHI and log in (same mobile/email).
  • Go to My Bookings / My Tickets.
  • Select your journey → tap Cancel.
  • Choose Full or Partial cancellation.
  • Review charges/refund → Confirm.
  • Get in-app confirmation + SMS/Email; refund goes back to the original payment method.

The Play Store listing explicitly mentions booking and managing cancellations via UP-RAAHI.

Booked on a Partner (redBus / Paytm / AbhiBus / MMT)?

Open your partner’s My Bookings and use Cancel. (Refunds follow UPSRTC policy, action happens on the partner site.)

  • redBus: My Bookings → Select Ticket → Cancel.
  • Paytm: Travel → Bus → My Orders → Cancel.
  • AbhiBus/MMT: My Bookings → Ticket → Cancel.
  • Partners display the refund amount and apply UPSRTC rules based on time left before departure.

UPSRTC Refund & Fees (what to expect)

  • The refund amount depends on when you cancel relative to departure (the portal/app shows the exact fee before you confirm).
  • Reservation/Convenience fees may be non-refundable; basic fare deductions vary by time-slab.
  • UPSRTC’s ticket T&Cs and many sample e-tickets mention cancellation/refund rules and official contacts; always rely on the on-screen policy at the moment you cancel.

Pro tip: If the bus is cancelled by the operator (operational reasons), portals usually show special handling—follow the on-screen instructions or contact support.

Common reasons a cancellation fails (and how to fix)

  • Wrong PNR / mobile: Copy from the original SMS/Email and re-enter.
  • Cut-off reached: Some slabs prevent cancellation very close to departure—contact helpline for guidance.
  • Partial cancel not allowed: On a few services, partial may be disabled; try full cancel or contact support.
  • Booked on a partner: You’re trying to cancel on the portal—switch to the partner’s My Bookings page/app.

UPSRTC Support : Need help?

FAQs: UPSRTC e-Ticket Cancellation

Can I cancel only one passenger in a group ticket?

Yes, if partial cancellation is available for that service. The portal/app will show the passenger list—select the ones to cancel.

How long do refunds take?

It varies by payment method and gateway. Typically the amount is initiated immediately after successful cancel; bank posting can take a few working days. Check the on-screen timeline after you confirm.

Can I cancel after departure time?

Generally no—once the cut-off is passed, cancellation is blocked. If the bus didn’t operate, contact support with your PNR.

I booked on redBus/Paytm. Can I cancel on the UPSRTC portal?

No. Cancel on the same channel you used to book; partners apply UPSRTC policy but handle the transaction in their app/site.

Where can I reprint or download my e-ticket after cancelling?

Use Reprint / View Ticket on the portal to download receipts or updated ticket status; the option is in the same Manage/Print/Cancel area.

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