upsrtc helpline number
UPSRTC August 30, 2025 0

UPSRTC Official Numbers

UPSRTC 24×7 Passenger Helpline: 1800-180-2877 (for bus services, tickets, refunds, schedules, feedback).

Depot/Bus Station Enquiry: region-wise phone numbers (for live departures/arrivals at specific stations).

UP-RAAHI App Support (official app): +91 80049 12963 and onlineupsrtc@gmail.com (app issues, sign-in, app payments).

UP Transport Department (not bus ops): 149 (new), also 1800-1800-151 for DL/RC/tax/e-Challan etc. Don’t call this for bus tickets—use UPSRTC helpline.

UPSRTC Helpline

When to call which number

  • Call 1800-180-2877 for anything related to UPSRTC buses: booking, cancellation/refund status, lost & found on a bus, schedule confusion, complaints. It’s the official, round-the-clock line shown across UPSRTC pages.
  • Use Depot/Enquiry numbers when you specifically need today’s departures, platform changes, or local station assistance (for example, Alambagh or Kaiserbagh in Lucknow, Kaushambi in Ghaziabad, Varanasi Cantt, Noida City Centre).
  • Use UP-RAAHI support only for app-specific issues (install/sign-in, app wallet, in-app ticket retrieval).
  • Use 149 / 1800-1800-151 for Transport Department services (DL/RC/permits/tax/e-Challan). These are not UPSRTC bus helplines.

Step-by-step: talk to the right person quickly

  1. Have details ready: PNR/booking ID, travel date/time, route, boarding point, payment reference (last 4 digits or UPI ref).
  2. Choose the right channel:
    • Bus/ticketing issue: call 1800-180-2877.
    • Station-specific query: find your depot enquiry number (see link below).
    • App trouble only: call +91 80049 12963 or email onlineupsrtc@gmail.com.
    • DL/RC/tax/PUC/e-Challan: dial 149 (Transport Dept).
  3. Be concise on the call: “I booked PNR ______ for ___ (date/time) from ___ to ___. Issue is ___. My contact is ___.”
  4. Ask for the reference number if a complaint is logged and note expected refund/response timeline.
  5. If lines are busy: try the depot enquiry for immediate travel updates or use the Grievances link on the official site to lodge and track online.

Depot enquiry numbers Examples

UPSRTC maintains a public page with region-wise enquiry numbers. A few examples (useful for travelers):

  • Lucknow: Alambagh Bus Station 8726005891; Kaiserbagh Bus Station 8726005893; Charbagh Bus Station 8726005892; Awadh Bus Station 0522-3510951.
  • Ghaziabad: Kaushambi (AC+CNG) 0120-2988721 / 9711120699; Anand Vihar 7290042649; Kashmiri Gate 011-23868709.
  • Varanasi region: Jaunpur 8400486692; Sonbhadra 0544-4297087.
  • Noida: City Centre 0120-2507864.

If your problem is about booking/cancellation

  • Booked on the UPSRTC portal/app? Call 1800-180-2877 (UPSRTC).
  • Booked on a partner (redBus/Paytm/AbhiBus/MMT)? Use that partner’s My Bookings → Cancel/Help, as the transaction sits with them—UPSRTC policy applies but the action is on their app/site. (redBus/MMT pages confirm partner-handled support for such tickets.)

Safety & scam-proofing

  • Only pay on official portals (UPSRTC’s reservation, partner OTAs, or within UP-RAAHI).
  • Don’t share OTP or card PIN on calls. Government advisories repeatedly warn against fraudulent links; the Transport Department also stresses using authorized portals.
Is 1800-180-2877 the official UPSRTC helpline?

Yes, it’s shown across the official website as the 24×7 helpline.

Where do I find my local depot’s number?

Use UPSRTC’s Enquiry Number page for region-wise station contacts.

I’m stuck with the UP-RAAHI app login—who helps?

Use the app support phone/email from the Play Store listing.

I need help with driving licence/e-Challan—can UPSRTC help?

No. That’s the Transport Department. Call 149 or their toll-free number; it’s separate from UPSRTC’s bus services.

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